Grievance Guidelines

Last updated: September 27th, 2023

Grievances refer to any complaint an employee may have that does not amount to bullying or harassment. For example, an employee may raise a grievance in relation to their salary, changes to their terms and conditions, or in regards to another employee or member of management.

The Grievances Code of Practice sets out minimum guidelines for dealing with a grievance. The code of practice sets out that grievance processes should be carried out in line with the principles of natural justice, which are as follows:

  • All complaints will be fairly examined and processed.
  • The right to be heard – details of the complaint must be outlined, along with details of any supporting information or documentation. All parties to the complaint need to have access to these details and also be given the right to respond.
  • The employee has the right to be represented.
  • ‘A person should not be a judge in their own case’, in other words, the decision maker should be impartial and open-minded with no pre-judgement. They should not be someone who has witnessed some part of the complaint.

Should a grievance be dealt with informally or formally?

Every case will depend on its own specific set of circumstances: some cases will be so serious that an informal route will not be suitable.

However, in other situations, an informal route can allow you to deal with the complaint efficiently, effectively and swiftly. It’s important to ask the employee from the outset how they would like the grievance to be dealt with.

When following a formal grievance procedure, the employer/management will meet with the aggrieved party and discuss their complaint.

The aggrieved party should provide details of their complaint in writing – but it’s important to note that if they’re not willing to do this, the view of the employment tribunals is that it’s not a sufficient reason for the employer not to investigate the grievance.

Upon receipt of the employee’s grievance, a thorough investigation of the matter should be carried out, followed by a formal hearing with the employee.

The process

Once the company has received details of the grievance, they should consult with their employee handbook and carry out the procedure in line with their own internal policies.

If the formal process is used, the employee must be formally invited to a meeting to discuss their grievance. They should be given the right to be accompanied at this meeting by a trade union representative or a fellow colleague.

Management will decide on the appropriate action to be taken and will write to the employee to inform them if the grievance has been upheld or not, and the employee will be given the right of appeal.

If they decide to exercise this right, then the appeal will be held by another member of management who has had no dealings in the process so far.

If an employee would like to deal with the grievance informally, they should inform management of the details of the grievance.

If, for example, the employee does not like the way another employee is speaking to them, management can have an informal conversation with the other party, ask them to watch how they speak to their colleague and request that they apologise. If the informal route is unsuccessful then the formal route should be utilised.

Need our help?

For complimentary advice on grievance from an expert, our advisors are waiting to take your call. Call us on 01 886 0350 or request a callback here.

Book a call with a consultant

Complete the form below and a consultant will call you as soon as possible.

Book a call with a consultant

Complete the form below and a consultant will call you as soon as possible.

Latest Resources

Seasonal workers: what employers should know

Seasonal workers
As the days get longer and the skies get sunnier (well, sometimes), summer is on people’s minds. This means that business owners, meanwhile, are starting […]

St Patrick’s Day: Have you prepared for absenteeism?

Published: March 20th 2024 Following national celebrations and public holidays like St Patrick’s day, you could find yourself down several staff members. And – as […]

What Employees Are Entitled to a Public Holiday Benefit & How Are Benefits Calculated?

public holiday
Published: March 20th 2024 From Easter Monday to St Patrick’s Day, Ireland gets ten public holidays and, with them, public holiday benefits. But what if […]

Olga Shevchenko

Director/Advocate, Immigration Advice Bureau

Olga Shevchenko specialises in immigration advocacy and consultancy, in particular, employment permit, visas, family reunification, citizenship, etc, for those seeking to visit, reside or invest in Ireland.

Olga provides extensive information, knowledge, and support to her clients, enabling access to positive solutions for people struggling to handle the immigration law.

Minister Neale Richmond

Minister of State, Department of Enterprise, Trade and Employment

Neale Richmond TD was appointed as Minister of State at the Department of Enterprise, Trade and Employment with special responsibility for Employment Affairs and Retail Business and the Department of Social Protection in January 2023.

Much of his work at the Department of Enterprise, Trade and Employment is with businesses, workers, their representative bodies and the State Agencies to ensure that the economic recovery and growth extends to all parts of the country. He works closely with the SME sector, including retail, on building resilience and on the transition to the green and digital economies.

Mark Carpenter

Director of Regulatory & Corporate Affairs, Sky

Mark Carpenter is Director of Regulatory & Corporate Affairs at Sky Ireland. In this role he has responsibility for External and Internal Communications, Public Policy and Regulatory Affairs and the company’s ‘Bigger Picture’ (CSR) programme. He also works closely with Sky Group teams on a variety of matters, in particular our partnerships with domestic broadcasters.

Prior to working at Sky, Mark worked as a Policy Officer in Houses of the Oireachtas and as a Management Consultant at Accenture. He has a BA in History from Oxford University and a PhD in Political Science from Trinity College Dublin.

Nora Cashe

Litigation and Compliance Manager, Peninsula

Nóra studied Law in Griffith College Dublin and qualified as a Barrister in 2008, practising in the area of Criminal law. She is also member of the Irish Employment Law Association.

Nora has extensive experience representing clients at Employment Tribunal hearings, Conciliation / Mediation meetings before both the Workplace Relations Commission and the Labour Court. 

Nóra is a member of the Irish Employment Law Association and engages with the WRC Adjudication Service as part of their stakeholder engagement forum.

Deiric McCann

Managing Director, Genos International Europe

Deiric McCann leads Genos International Europe – The EU division of a world-leading provider of emotional intelligence solutions. 

With over two decades experience at the highest levels of management, Deiric supports clients to develop the resilience, emotional intelligence, psychological safety and engagements of their employees.

Rhiannon Coyne

Senior HR Consultant, Graphite HRM

Rhiannon Coyne is a Senior HR Consultant at Graphite HRM and will be providing an overview of best practice on how to deal with complaints of bullying and harassment in the workplace. 

With a number of recent updates to employment laws, Rhiannon will take a closer look at employment equality and how it is interlinked to Health & Safety and what employers can learn from recent case laws.

David Begg

Chairman, Workplace Relations Commission

David Begg was appointed Chairperson of the Workplace Relations Commission (WRC) in January 2021.

David is also a professor at Maynooth University Institute of Social Sciences. Mr Begg’s extensive history in the trade union movement included leading the ESB Officers Association and Irish Congress of Trade Unions, stepping away from the latter in 2001 to chair international aid agency Concern.

David Begg was also previously a director of the Central Bank of Ireland between 1995 and 2010.